Questions
Categories View All Categories
General Questionsstep Clear Tag Filter
Combined Task and Workflow Step Report
I've noticed that some technicians are missing workflow steps and or tasks. Can I create a single report that contains incomplete workflow steps and tasks regardless of ticket status? Or do you have another approach?
1 Answer
John Anderson
Last activity on 6/20/2024 4:36:19 PM by Mark Sayers
Workflow Notification Step
Hi all,
Can someone please help me understand the what the purpose of the Recipient Role(s) selection in the notification step? Looks like it isn't required. Thank you.
Can someone please help me understand the what the purpose of the Recipient Role(s) selection in the notification step? Looks like it isn't required. Thank you.
1 Answer
Michael Rodriguez
Last activity on 2/21/2024 8:10:05 AM by David Tod