Workflow Notification Template
I am not super familiar with template tags and am wondering if I can get a person's email address from a custom attribute that is a person field type. I can get it to display the name, but I'm not sure if I can reference other attributes of a person. Thoughts?
Thanks,
Jim
Asked by Jim Lucas
on Thu 4/18/24 1:44 PM
Sign In to leave feedback or contribute an answer
Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 4/18/24 1:53 PM
Hello Jim,
Yes this should be possible. If you scroll down the list of notification template tags you should see options for the custom attributes in that ticketing app. You can click on one and it will input tag info referencing the name of the attribute and its value.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
Hi Mark,
Yes, but when I do this I get the name of the person, not the email. I was wondering if there is syntax for referencing other data about that person than the name.
Best,
Jim - Jim Lucas Thu 4/18/24 2:24 PM
Yes, but when I do this I get the name of the person, not the email. I was wondering if there is syntax for referencing other data about that person than the name.
Best,
Jim - Jim Lucas Thu 4/18/24 2:24 PM
Ah, the name of the person is the only value returned for a person type custom attribute when you try to use it in notification steps or web service method steps. Their name is considered to be the *value* of that attribute. There isn't a way unfortunately to make it reference other bits of the chosen person's account info.
- Mark Sayers
Thu 4/18/24 2:42 PM