Can a report be created to see if a user updated a ticket at least once?
Is there a way to get a report from TDx that would show the number of tickets that a particular user had at least one update? I know you can report on "modified by" but I believe that is only the last user to modify the ticket and not a check of the history of updates.
Thanks.
Answers (2)
Hello Phuong,
What would your definition of "History of updates" be? Just status changes?
If so, there is no way to achieve that currently via reporting as historical status data is not captured. You can report on whether tickets are not still currently in the "New/Open" status class to tell if they've been moved at some point to an elevated status classification.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
Again, there's not a current reporting capability of who might have touched/commented/edited/updated a ticket at some point in its lifetime. You can get at its Created value, the last Modified value, and that is pretty much it. - Mark Sayers Fri 2/11/22 2:47 PM
Ok thanks. I'll let the customer know. - Phuong Hoang Fri 2/11/22 2:51 PM
Phuong - there's an enhancement request for this, # 225409, if you want to add a +1 to it. I really need this functionality as well, and it seems like it should be easy enough to solve.